Privacy Policy

1. Introduction

This Privacy Policy explains when, why, and how we collect personal information from individuals who visit our website, create an account, request support, or use any of the services ("Services") offered by Packet25. It also describes the conditions under which we may disclose personal information to others, and how we keep it secure.

While we encourage you to read this policy in its entirety, our guiding principles are simple:

• We never sell your personal data.
• We never share your data with third parties for their marketing purposes.
• We process personal data using strong encryption, good security practices, and in accordance with applicable data-protection laws.

In rare cases, we may send service-related news or promotions. You may opt out at any time.

If you have any concerns or questions regarding how your data is collected or used, please contact us (see Section 18 – Contacting Us).

2. About Us

This Privacy Policy, together with our Terms of Service, describes how personal data is processed by Packet25.

For the purpose of applicable data-protection laws (including the Swiss Federal Act on Data Protection, "LPD"), the data controller is:

The operator of Packet25 is ProGest SA, Chemin de malley 11, 1007 Lausanne, Switzerland.

3. When We Collect Personal Data

We may collect personal data in the following situations:

• When you fill out forms, register an account, subscribe to services, or request assistance.
• When you contact us by email, support ticket, or live chat.
• When you complete optional surveys or participate in promotions.
• When you place an order or conduct a transaction on our website.
• When you access or use our website, including traffic logs, IP addresses, security logs, and diagnostic data.
• When our systems detect fraud, abuse, or security-related anomalies.

4. What Personal Data We Collect

If you only browse our website, we collect:

• IP address
• Browser metadata
• Security and diagnostic logs

If you create an account or purchase a service, we may collect:

• Full name
• Billing address
• Email address(es)
• Telephone number(s)
• IP address
• Payment details (handled securely through third-party processors)

We may also store any additional information you voluntarily provide through support channels.

5. Cookies and IP Addresses

IP Addresses

We collect IP addresses for:

• security and abuse prevention
• fraud detection
• diagnostics
• service improvements

This processing is based on legitimate interest in securing our infrastructure.

Cookies

Cookies are small text files stored on your device. We use cookies to:

• authenticate users
• manage sessions
• analyze traffic
• store website preferences
• enable certain third-party services (e.g., live chat)

You may disable cookies in your browser. However, doing so may limit access to certain features of the website.

6. Marketing and Analytics Cookies

With your consent, we use marketing and analytics tools to understand how visitors interact with our website, measure advertising performance, and improve user experience. These tools may collect data such as page views, site interactions, device identifiers, and IP addresses.

They may involve data transfers to the United States (USA). The tools we use include:

• Meta Pixel (Facebook): Tracks user interactions and measures conversions for advertising optimization. Data may be shared with Meta Platforms Inc. (USA).
• LinkedIn Insight Tag: Measures ad performance and provides website traffic demographics. Data may be shared with LinkedIn Corporation (USA).
• Google Analytics 4: Provides statistics on website usage and user behavior. Data is processed by Google LLC (USA).
• TikTok Pixel: Tracks conversions and improves ad targeting on our website. Data may be shared with TikTok Inc. (USA).

These tools are used only with your explicit consent, which can be withdrawn at any time via cookie settings or by contacting us.

7. Where Your Data Is Stored and Processed

Data is stored in Switzerland and may be processed by staff or service providers located outside your country when necessary (e.g., payment processing, support). All processing is done under strong security standards and in accordance with Swiss data-protection requirements.

8. How We Protect Your Data

We apply industry-standard security measures, including:

• HTTPS encrypted transmission
• modern firewalls
• secure password hashing
• access control
• monitoring and security audits
• logging access to systems storing personal data

9. How We Use Personal Data

We may use your personal data to:

• verify identity
• deliver purchased services
• fulfill contractual obligations
• handle support requests
• process payments
• notify you of service changes
• detect, prevent, and mitigate fraud or abuse
• maintain and improve service quality

Optional marketing emails are rare and always optional.

10. Legal Basis for Processing

We process data under:

Contractual Obligation

Required for providing and billing services.

Legal Compliance

Required for financial records, lawful disclosures, etc.

Legitimate Interest

Fraud prevention, security, service improvement.

Consent

Analytics, marketing, newsletters. Consent can be withdrawn anytime.

11. Data Retention

We keep personal data only as long as needed for:

• service delivery
• legal obligations
• business records
• fraud prevention

Financial data is kept longer as required by law.

12. Who We Share Personal Data With

We may share personal data only with:

• payment processors
• infrastructure providers
• auditors / advisors under NDA
• authorities when legally required
• fraud prevention and compliance organizations
• potential business acquirers under confidentiality

We never sell personal data.

13. Marketing Emails

We may occasionally send optional promotional emails. You may opt out at any time.

14. Disclosure of Personal Information

We may disclose personal data:

• to comply with legal obligations
• to enforce our Terms
• to protect our rights or prevent fraud
• during business transfers
• to prevent harm, abuse, or security incidents

15. External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before submitting personal data.

16. Your Rights

Depending on applicable law (including LPD and GDPR where relevant), you may have the right to:

• access your data
• request correction
• request deletion (subject to legal exceptions)
• restrict processing
• object to processing
• receive a copy of your data (data portability)

To exercise these rights, see Section 18 below.

17. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be published on our website. Continued use of our Services constitutes acceptance of any updates.

18. Contacting Us

If you have questions or requests regarding this Privacy Policy:

Submit a ticket through your client area

Email: support@packet25.com

Revisions to This Policy

Packet25 reserves the right to revise or modify this Privacy Policy at any time. We will take reasonable steps to notify customers of significant updates.