Question 1

What is dedicated server hosting?

Accepted Answer

Dedicated server hosting provides you with an entire physical server exclusively for your use. Unlike shared hosting, you have complete control over the hardware, operating system, and configurations. This means maximum performance, security, and flexibility for your applications.

Question 2

Where are your data centers located?

Accepted Answer

Our primary data centers are located in Switzerland, with additional points of presence (POPs) across Europe. Swiss data centers offer exceptional privacy protection, political neutrality, and strict data sovereignty laws, making them ideal for sensitive workloads.

Question 3

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods including CHF and EUR bank transfers, Swiss QR invoices, major credit cards, and cryptocurrency payments. All payments are processed securely, and we offer flexible billing cycles to suit your needs.

Question 4

Do you provide technical support?

Accepted Answer

Yes, we offer 24/7 expert technical support for all our customers. Our team of experienced engineers is available around the clock to assist with hardware issues, network problems, and technical questions. Support is included with all plans at no extra cost.

Question 5

Can I upgrade my server later?

Accepted Answer

Absolutely. We offer flexible upgrade paths for CPU, RAM, storage, and bandwidth. You can scale your resources as your needs grow. Hardware upgrades can be scheduled with minimal downtime, and our team will assist with the migration process.

Question 6

What operating systems are available?

Accepted Answer

We support a wide range of operating systems including Ubuntu, Debian, Rocky Linux, AlmaLinux, Fedora, CentOS, and Arch Linux. Custom OS installations are also available upon request. All OS installations are provided free of charge with full root access.

Question 7

How is my data protected?

Accepted Answer

Security is our top priority. All servers include enterprise-grade DDoS protection, our data centers are ISO 27001 certified, and we operate under Swiss data protection laws. You have full control over your security configurations, and we provide IPMI/KVM access for secure remote management.

Question 8

What is your uptime guarantee?

Accepted Answer

We guarantee 99.9% uptime for all our services. Our infrastructure is built with redundancy at every level, including power, cooling, and network connectivity. In the rare event of downtime, we provide service credits as outlined in our SLA.

Question 9

Are there any hidden fees?

Accepted Answer

No. We believe in transparent pricing. There are no setup fees, no bandwidth overage charges, and no hidden costs. The price you see is what you pay. All essential features including unlimited bandwidth, DDoS protection, and 24/7 support are included in every plan.

Question 10

Can I cancel my service anytime?

Accepted Answer

Yes, there are no long-term contracts or cancellation fees. You can cancel your service at any time with 30 days notice. We believe in earning your business through quality service, not lock-in contracts.

Question 11

How quickly can my server be deployed?

Accepted Answer

Standard configurations are deployed instantly after order confirmation. Custom configurations or special hardware requests may take 24-48 hours. Enterprise deployments with multiple servers can be scheduled according to your timeline.

Question 12

Do you offer GPU servers for AI and machine learning?

Accepted Answer

Yes, we offer GPU servers equipped with NVIDIA GPUs suitable for AI/ML workloads, LLM inference, and training. Our GPU servers come with full CUDA support and are ideal for running models like Llama, Mistral, and other large language models.

Question 13

What is the difference between dedicated and VPS hosting?

Accepted Answer

Dedicated hosting gives you an entire physical server with all its resources exclusively for your use. VPS hosting shares a physical server with other users through virtualization. Dedicated servers offer better performance, security, and no noisy neighbor effects.

Question 14

Can I host multiple websites on one server?

Accepted Answer

Yes, you have full root access and can configure your server to host multiple websites, applications, or services. You can install any web server (Apache, Nginx, Caddy) and manage unlimited domains on your dedicated server.

Question 15

Do you provide backup services?

Accepted Answer

While we don't include managed backups by default, we offer additional storage solutions for backup purposes. You have full control to implement your own backup strategy using tools like rsync, Borg, or any backup software of your choice.

Question 16

What is IPMI/KVM access?

Accepted Answer

IPMI (Intelligent Platform Management Interface) and KVM (Keyboard Video Mouse) provide remote access to your server's console, even if the OS is not responding. This allows you to reboot, reinstall the OS, and manage BIOS settings remotely.

Question 17

Is bandwidth really unlimited?

Accepted Answer

Yes, all our dedicated servers include truly unlimited bandwidth at full port speed. There are no fair use policies, no throttling, and no overage charges. You get the full capacity of your network port 24/7/365.

Question 18

Do you support custom hardware configurations?

Accepted Answer

Yes, we offer custom server configurations to meet specific requirements. Contact our sales team to discuss custom CPU, RAM, storage, or networking configurations. We can accommodate most enterprise hardware requests.

Question 19

What is Swiss data sovereignty and why does it matter?

Accepted Answer

Swiss data sovereignty means your data is protected by Swiss law (FADP) and cannot be accessed by foreign governments without going through Swiss legal processes. Switzerland is politically neutral and not part of any intelligence-sharing agreements, providing stronger privacy protection than most countries.

Question 20

Can you help migrate my existing server?

Accepted Answer

Yes, we offer free migration assistance for customers moving from other providers. Our technical team can help plan and execute your migration with minimal downtime. Contact our support team to discuss your migration requirements.

Frequently Asked
Questions

Still have questions?

Frequently Asked
Questions

Still have questions?

Frequently AskedQuestions

What is dedicated server hosting?

Where are your data centers located?

What payment methods do you accept?

Do you provide technical support?

Can I upgrade my server later?

What operating systems are available?

How is my data protected?

What is your uptime guarantee?

Are there any hidden fees?

Can I cancel my service anytime?

How quickly can my server be deployed?

Do you offer GPU servers for AI and machine learning?

What is the difference between dedicated and VPS hosting?

Can I host multiple websites on one server?

Do you provide backup services?

What is IPMI/KVM access?

Is bandwidth really unlimited?

Do you support custom hardware configurations?

What is Swiss data sovereignty and why does it matter?

Can you help migrate my existing server?

Still have questions?

Frequently AskedQuestions

What is dedicated server hosting?

Where are your data centers located?

What payment methods do you accept?

Do you provide technical support?

Can I upgrade my server later?

What operating systems are available?

How is my data protected?

What is your uptime guarantee?

Are there any hidden fees?

Can I cancel my service anytime?

How quickly can my server be deployed?

Do you offer GPU servers for AI and machine learning?

What is the difference between dedicated and VPS hosting?

Can I host multiple websites on one server?

Do you provide backup services?

What is IPMI/KVM access?

Is bandwidth really unlimited?

Do you support custom hardware configurations?

What is Swiss data sovereignty and why does it matter?

Can you help migrate my existing server?

Still have questions?

Frequently Asked
Questions

Frequently Asked
Questions